Cancellation & Refund Policy

Last Updated: September 2026

At DYUMNIK GROUP, we value our customers and aim to provide a smooth shopping experience. This Cancellation & Refund Policy explains the general terms applicable to order cancellation, returns, refunds and issues relating to products purchased through our website.

1. Order Cancellation

Customers may request cancellation of an order by contacting DYUMNIK GROUP as soon as possible after placing the order.

Cancellation requests can only be considered if the order has not already been processed, packed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.

2. How to Request Cancellation

To request cancellation, customers should provide the relevant order information, such as:

• Order number

• Customer name

• Contact information

• Reason for cancellation, where applicable

We will review the request and communicate whether cancellation is possible based on the current status of the order.

3. Returns

A return request may be considered in situations such as:

• Product received in a damaged condition

• Wrong product received

• Product missing from the order

• Other genuine product-related issues identified after delivery

The eligibility of a return or replacement will depend on the nature of the issue and the information provided by the customer.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact DYUMNIK GROUP promptly after delivery.

To help us investigate the matter, you may be asked to provide:

• Order number

• Details of the issue

• Photographs of the product

• Photographs of the packaging, where relevant

• Other information reasonably required to verify the claim

Customers should retain the original product and packaging until the issue has been reviewed.

5. Refunds

Where a refund is approved, the refund will be processed according to the applicable order and payment process.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment method, banking institution or payment service provider.

6. Replacement

Depending on the circumstances, DYUMNIK GROUP may offer a replacement instead of a refund for an eligible damaged, defective or incorrectly supplied product.

The final resolution will depend on the nature of the issue and product availability.

7. Non-Eligible Situations

A return, replacement or refund may not be available where the issue has resulted from:

• Incorrect information provided by the customer

• Improper use or handling of the product

• Damage caused after delivery

• Failure to follow product instructions or precautions

• Normal use of the product

• Other circumstances where the product is not eligible under the applicable order terms

Our fragrance products are intended for room use only and customers should follow the precautions mentioned with the product.

8. Product-Specific Considerations

Fragrance is a matter of personal preference, and a customer simply not liking the fragrance or finding it different from their personal expectation may not by itself constitute a product defect.

Product descriptions on the website are intended to describe the fragrance and recommended use of each product. For example, the range includes Rose, Sacred Sandalwood, Exotic White Oudh and Premium Vrindavan Phool/Mogra fragrances.

9. Order Refusal

Customers are encouraged to accept correctly delivered orders. If an order is refused at the time of delivery, the resulting return-to-sender process may be subject to the applicable order circumstances.

10. Policy Changes

DYUMNIK GROUP reserves the right to update this Cancellation & Refund Policy from time to time. The latest version published on this website will apply to future orders.

11. Contact Us

For cancellation, return or refund-related queries, please contact DYUMNIK GROUP through the contact information provided on our website.

DYUMNIK GROUP
Building No./Flat No. 8/145, Lal Darwaja, Moti Katra,
Agra, Uttar Pradesh – 282003, India.