Shipping & Delivery Policy

Last Updated: September 2026

At DYUMNIK GROUP, we aim to make your shopping experience simple, convenient and reliable. This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Once an order is successfully placed, we begin the order processing and packaging process. Products are carefully prepared for dispatch to help ensure that your order reaches you in good condition.

We make reasonable efforts to process and dispatch orders within the applicable processing period. Actual delivery time may vary depending on the destination, courier availability, weather conditions, public holidays and other circumstances beyond our control.

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name of the recipient

• House/Building number

• Street/locality

• City

• State

• PIN Code

• Valid contact details, where required

DYUMNIK GROUP will not be responsible for delays or failed delivery resulting from an incorrect, incomplete or inaccurate address provided by the customer.

3. Shipping Charges

Applicable shipping charges, if any, will be communicated or displayed during the order/checkout process before the order is completed.

Shipping charges may vary depending on the order, destination or applicable promotional offer.

4. Delivery Time

Delivery timelines may vary depending on the customer’s location and logistics partner. The estimated delivery information provided at the time of purchase should be considered an approximate timeframe rather than a guaranteed delivery date.

Delivery may take longer because of:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Natural events

• Transportation disruptions

• Incorrect or incomplete address

• Remote or difficult-to-service locations

• Other circumstances beyond reasonable control

5. Shipment Tracking

Where tracking information is available, customers may receive shipment-related information through the contact details provided while placing the order.

Customers are advised to keep their contact information accessible until the order has been delivered.

6. Delayed Delivery

Although we make reasonable efforts to ensure timely delivery, delays can occasionally occur.

If your order has not arrived within the expected delivery period, you may contact DYUMNIK GROUP with your order details so that the status of the shipment can be reviewed.

7. Failed Delivery

If a courier partner is unable to deliver an order because of an incorrect address, recipient unavailability, refusal to accept the package or repeated unsuccessful delivery attempts, the shipment may be returned to the sender.

Any further action regarding such an order will depend on the circumstances of the shipment and the applicable order terms.

8. Damaged Package

Customers are requested to inspect the package when received. If the outer package appears significantly damaged or the product appears damaged, please retain the packaging and contact us as soon as reasonably possible with relevant order details and supporting photographs, where available.

This helps us review the issue and determine the appropriate resolution.

9. Product Handling

Our fragrance products are intended for room use. Customers should follow the caution and usage instructions provided with the respective product. Products should be kept away from children, eyes, skin and open flames, and direct spraying onto polished idol surfaces or delicate fabrics should be avoided where specified.

10. Changes to Shipping Policy

DYUMNIK GROUP reserves the right to update or modify this Shipping & Delivery Policy when required. Any updated version will be published on this website.

11. Contact

For questions regarding your order or delivery, please contact DYUMNIK GROUP using the contact information provided on our website.

DYUMNIK GROUP
Building No./Flat No. 8/145, Lal Darwaja, Moti Katra,
Agra, Uttar Pradesh – 282003, India.